Common questions
How do I manage or cancel my subscription?
If you subscribed inside the iPhone app, Apple manages the subscription. Open the iOS Settings app, tap your name at the top, then Subscriptions, and choose Ann Elise. You can change plan or cancel there. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.
If you subscribed on the website, sign in and go to Settings → Subscription.
I can't sign in.
Use the Forgot password link on the sign-in screen to get a reset email. If you originally signed up with Apple or Google, use that same button to sign back in — your account is tied to the provider, not to a password.
Voice tutoring isn't working.
Voice is included with the Pro plan. Make sure you've allowed microphone access when prompted. On a browser, you can re-enable it from the lock icon in the address bar; in the iPhone app, check Settings → Ann Elise → Microphone.
How do I delete my account?
Email us at support@annelisetutor.com from the address on your account and we'll delete it, along with your tutoring history.
Policies
Our Terms of Service, Privacy Policy, and Refund & Cancellation policy explain how the service works and how we handle your data. Purchases made inside the iPhone app are sold by Apple, and refund requests for those go through Apple.